FAQ

TOP QUESTIONS

I have a query about my pattern order. Where can I get help?

> Please email hello@thefoldline.com and we will get back to you.

I am having problems downloading a PDF pattern. Where can I get help?

> Please check our guide on using PDF patterns. If you are still stuck please email hello@thefoldline.com.

Where can I find your delivery and return details?

> All these details can be found here. 

I have a question about diversity.

> Read our diversity policy here. 

Where can I chat, ask for advice and make sewing friends?

Our Facebook group is full of sewing chatter. Get advice and share news and your makes. Just request to join here and we will add you.

How do I create a wishlist and pattern library?

Watch our video to create multiple wish lists and pattern libraries to record all your sewing plans!

I am an indie sewing pattern designer. How can I sell my patterns with you?

> Find out more about selling with us here.

How can I contact you?

> Email hello@thefoldline.com and we will get back to you!

SEWING PATTERN DATABASE AND SHOP

How do I upload and print my PDF patterns?

> We answer all your queries about what files can be printed here. This is also where you can upload your files for printing.

How do I download PDF patterns I’ve bought from The Fold Line?

> Watch our video below on how to download PDF patterns from your order confirmation email and online account.

Why do I need to register for an account to leave a pattern review?

> We have set it up this way so that we can can manage all accounts on the site and stop spamming and trolling. Watch this video on how to register.

How do I leave a pattern review?

> Watch our video on how to leave a sewing pattern review here.

What makes a good review?

> Reviews are really helpful for our community of sewing enthusiasts. Here are a few ideas of what you could include.

To rate the pattern by the star system, one star is the lowest rating and five stars is the highest rating.

Firstly the practical things … What fabric did you use? Were the instructions easy to follow? Was the pattern simple to use? Did you make any fitting alterations?

It would also be good to know … Did your finished project look how you expected it to? What did you like and dislike? What difficulty level would you rate the pattern? Would you recommend it to a friend? And if you don’t mind sharing (but we understand if you do!), your size and how you would describe your body shape.

I have found a mistake in one of the pattern listings. What should I do?

> Please let us know so we can correct it by emailing hello@thefoldline.com. We are only human and the odd error may have found its way in!

USING THE SITE

How do I edit my account?

> First log in here and then edit your details in your Account area. You can also watch this video on how to register for help with this. 

A member is being abusive/inappropriate. What can I do?

> Please let us know by emailing hello@thefoldline.com with the user’s name and any other details – we will investigate asap and sort it out.

What can or can’t I say in the Facebook group?

> Please read our Acceptable Use Policy for full details and also the post pinned to the top of the Facebook group.

I need sewing advice. Where can I ask?

> Unfortunately we are not able to answer your sewing queries, but we do have an active and friendly Facebook group, so please ask a fellow sewing enthusiast for help.

How do I delete my account?

> We are sad to see you go! All you need to do is send us an email (hello@thefoldline.com) and we will delete it for you.

GENERAL

I have a suggestion for how to improve the site. How do I tell you?

> We would love to hear your suggestions. Please email us at hello@thefoldline.com.

What do you do with my data?

> We do not sell your details to anyone or publish them, neither will we send you third party emails. Please read our Privacy Policy, Cookie Policy, Acceptable Use Policy, Terms of Service and Website Terms and Conditions for full details.

Need help?

For all queries about orders and feedback please email Mel at hello@thefoldline.com.

Please note we do not have a physical shop or a telephone number. All queries should be sent to our email address. Thank you.