Delivery and Returns

NEXT WORKING DAY DISPATCH ON ORDERS AND FREE UK DELIVERY OVER £50!

NEXT WORKING DAY DISPATCH ON ORDERS AND FREE UK DELIVERY OVER £50!

PAPER SEWING PATTERNS

We aim to dispatch orders the next working day. Orders received after 11am on Fridays will not be dispatched until the following Monday. We post orders using Royal Mail first class to UK customers and Royal Mail Airmail to overseas customers. UK customers will typically receive their orders in 2-3 working days, European customers 5-10 working days and the rest of the world 7-12 working days. Deliveries may take longer to arrive during busy periods, such as Christmas and Bank Holidays and we appreciate your patience.

PLEASE NOTE: If you order a combination of sewing patterns from both independent designers (e.g. Tilly and the Buttons, Sew Over It, Colette etc.) AND commercial companies (this includes McCalls, Butterick, Vogue and Kwik Sew, Simplicity, New Look and Burda Style) they will arrive in SEPARATE deliveries and not necessarily on the same day.

 

CHRISTMAS DELIVERY

We will dispatch orders until 20th December 2018. Although you can continue to order patterns from the online shop, any patterns ordered after 11am on Friday 20th December will be dispatched on January 4th 2019. Any PDF orders will continue to be available to download immediately after purchase.

 
Last post day to guarantee pre-Christmas delivery:
UK – 17th December
Europe & N. Ireland – 12th December
Australia/ New Zealand/ Canada/ USA (as well as Greece, Turkey, Cyprus, Malta, Asia, Far East, Caribbean, Central and South America) – 7th December
Africa / Middle East – 4th December

 

DIGITAL PDF SEWING PATTERNS

Once you have completed your order, you will see your order details on the screen and links to download the PDF pattern files. You can also download your digital PDF patterns from the ‘downloads’ section of the website in My Account. Please note that this link can only be used three times, so please download all your digital PDF sewing files and save them somewhere safe on your device. The link sent out in your email expires after four months, so please download your files as soon as possible. If you cannot find the email with your digital PDF sewing pattern order, please check your junk or spam folder.

Open your digital PDF sewing patterns using software such as Adobe Reader, which can be downloaded for free here. You can print your digital PDF sewing pattern at home using your printer. For help on how to do this, find out more about printing digital PDF sewing patterns here. Remember to set your printer scale settings to 100% and measure the scale box before cutting into your fabrics!

 

PACKAGING

Our sewing patterns are sent out in protective packaging to prevent damage during delivery. We are currently developing plastic-free packaging options. In the meantime, please reuse the envelope your order arrives in.

UK and Northern Ireland ONLY

Standard rate £2.50

FREE over £50.00

 

Europe and Republic of Ireland

Standard rate £7.50

FREE over £100.00

 

North America, Canada, Australia and New Zealand

Standard rate £15.00

FREE over £150.00

 

REST OF WORLD

Standard rate £20.00

FREE over £150.00

 

If your country has import taxes, customs charges or border fees, these are the responsibility of the customer to pay.

All details of our returns policy can be found in our Terms of Service. Please contact us hello@thefoldline.com BEFORE returning any items.

Note on PDF patterns: please remember that due to the nature of instant digital PDF downloads, if you have started to download the pattern (e.g. by clicking on the link), the right to return is limited even if you haven’t opened the downloaded files. Full details can be found in our Terms of Service.

 


 

Need help?

Please read our Terms of Service. If you can’t find the answer to your question or you are having problems with your order please email us hello@thefoldline.com

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