Delivery and returns

CHRISTMAS 2024 DELIVERY INFORMATION

Last orders for first class delivery with Royal Mail before Christmas are:

• 3rd December Australia, New Zealand, Cyrus, Malta, Portugal, Spain
• 5th December for the rest of Europe
• 6th Dec Canada, USA
• 10am 18th December UK

• The date for delivery to the rest of the world has now past

*PLEASE NOTE THIS DOES NOT GUARANTEE DELIVERY BEFORE CHRISTMAS*

PAPER SEWING PATTERNS

We aim to dispatch orders the next working day. Orders received after 11am will not be dispatched until the following day (on Fridays they will not be dispatched until the following Monday). We post orders using Royal Mail 1st Class to UK customers and Royal Mail Airmail to overseas customers. Parcels typically arrive in 2 – 3 working days in the UK, 5 – 7 working days in the EU and 10 – 14 working days for the rest of the world.

Please note that unfortuncately our delivery company cannot send orders to PO Boxes or Packstations. Please use an alternative address.

Due to issues with Royal Mail and customs delays (for parcels being sent outside of the UK), deliveries of paper and copy patterns may take longer than usual to arrive. Please wait 40 days if you are outside of the UK or 14 days within the UK before contacting us. Thank you!

-

We have had to suspend all parcels going to the Republic of Ireland. This is because all parcels being sent out there are being returned us. (21st Oct 2024)

DIGITAL PDF SEWING PATTERNS

Once you have completed your order, you will see your order details on the screen and links to download the PDF pattern files. You can also download your digital PDF patterns from the ‘downloads’ section of the website in My Account. Please note that this link can be used ten times, so please download all your digital PDF sewing files and save them somewhere safe on your device. The link sent out in your email expires after a year, so please download your files as soon as possible. If you cannot find the email with your digital PDF sewing pattern order, please check your junk or spam folder.

Open your digital PDF sewing patterns using software such as Adobe Reader, which can be downloaded for free here. You can print your digital PDF sewing pattern at home using your printer. For help on how to do this, find out more about printing digital PDF sewing patterns here. Remember to set your printer scale settings to 100% and measure the scale box before cutting into your fabric!

PDF PATTERN + PRINTED A0 COPY SHOP (60gsm paper)

You receive a PDF sewing pattern immediately (as described above in the ‘Digital PDF sewing patterns’ section) plus the large scale A0 sheet version of the pattern is printed out by us and posted to you the next working day (as described above in the ‘Paper sewing patterns’ section). Find out more here about What is Copy Shop?

PACKAGING

Our sewing patterns are sent out in corrugated envelopes for maximum protection. The envelopes are made from FSC-certified and climate-neutral materials and these envelopes are also fully recyclable.

SHIPPING

UK and Northern Ireland ONLY

Standard rate (including copy shop products) £4.00

PDF patterns FREE

FREE over £50.00

Europe and Republic of Ireland

Standard rate (including copy shop products) €7.95

PDF patterns FREE

FREE over €100.00

If your country has import taxes, customs charges or border fees, these are the responsibility of the customer to pay.

Please note: we are currently pausing physical deliveries to the Republic of Ireland because of the very high return rate of parcels due to customs issues. We are sorry to have had to resort to this but will continue to review the situation (November 2024).

North America, Canada, Australia and New Zealand

Standard rate (including copy shop products) $16.00

PDF patterns FREE

FREE over $200.00

If your country has import taxes, customs charges or border fees, these are the responsibility of the customer to pay.

REST OF WORLD

Standard rate (including copy shop products) $20.00

PDF patterns FREE

FREE over $200.00

If your country has import taxes, customs charges or border fees, these are the responsibility of the customer to pay.

Please note that unfortunately our delivery company cannot send orders to PO Boxes or Packstations because the rate of return is so high. Please use an alternative address.

If your country has import taxes, customs charges or border fees, these are the responsibility of the customer to pay.

All details of our returns policy can be found in our Terms of Service. Please contact us at hello@thefoldline.com BEFORE returning any items. Please note that items must be returned in their original packaging, unopened and unused.

Note on PDF patterns: Please remember that due to the nature of instant digital PDF downloads, if you have started to download the pattern (e.g. by clicking on the link), the right to return is limited even if you haven’t opened the downloaded files. Full details can be found in our Terms of Service.

Need help?

Please read our Terms of Service. If you can’t find the answer to your question or you are having problems with your order please email us at hello@thefoldline.com