Delivery and Returns

NEXT WORKING DAY DISPATCH ON ORDERS AND FREE UK DELIVERY OVER £50. WE SHIP WORLDWIDE!


CHRISTMAS 2021:

We recommend UK customers place their orders for paper and copy shop patterns by the 17th December for first class delivery before Christmas. We will continue to post orders until the end of the working day on Tuesday 21st December, after which orders will not go out until the 6th January 2022. The online shop will be open through this time though and PDF orders will continue to go out automatically.

UK – last posting date 17th December

Canada and USA – last posting date 1st November

Europe – last posting date 26th November

CORONAVIRUS UPDATE 2021:

We are safely dispatching orders next working day and delivery times have largely returned to normal in the UK but delays are being experienced by some customers outside of the UK. Please note that in some areas in the UK there are local delays to delivery services and we appreciate your patience. Deliveries of paper and copy shop patterns may take longer than usual to arrive.

We hope you stay safe and well during this difficult time and thank you for your ongoing support!


DELIVERY

ORDER: PAPER SEWING PATTERNS

We aim to dispatch orders the next working day. Orders received after 11am on Fridays will not be dispatched until the following Monday. We post orders using Royal Mail first class to UK customers and Royal Mail Airmail to overseas customers. Parcels are sent first class and typically arrive in 2 – 3 working days in the UK, 5 – 7 working days in the EU and 10 – 14 working days for the rest of the world.

Please note that unfortunately our delivery company cannot send orders to PO Boxes or Packstations, please use an alternative address.

Due to the Coronavirus pandemic and customs delays (for parcels being sent outside of the UK), deliveries of paper and copy patterns may take longer than usual to arrive. Please wait 40 days if you are outside of the UK or 14 days within the UK before contacting us. Thank you!

ORDER: DIGITAL PDF SEWING PATTERNS

Once you have completed your order, you will see your order details on the screen and links to download the PDF pattern files. You can also download your digital PDF patterns from the ‘downloads’ section of the website in My Account. Please note that this link can be used ten times, so please download all your digital PDF sewing files and save them somewhere safe on your device. The link sent out in your email expires after a year, so please download your files as soon as possible. If you cannot find the email with your digital PDF sewing pattern order, please check your junk or spam folder.

Open your digital PDF sewing patterns using software such as Adobe Reader, which can be downloaded for free here. You can print your digital PDF sewing pattern at home using your printer. For help on how to do this, find out more about printing digital PDF sewing patterns here. Remember to set your printer scale settings to 100% and measure the scale box before cutting into your fabrics!

ORDER: PDF PATTERN + PRINTED A0 COPY SHOP (75gsm paper)

You receive a PDF sewing pattern immediately (as described above in the ‘Digital PDF sewing patterns’ section) plus the large scale A0 sheet version of the pattern is printed out by us and posted to you next working day (as described above in the ‘Paper sewing patterns’ section). Find out more here about What is Copy Shop?

PACKAGING

Our sewing patterns are sent out in corrugated envelopes for maximum protection. The envelopes are made from FSC certified and climate-neutral materials and these envelopes are also fully recyclable.


SHIPPING

UK and Northern Ireland ONLY

Standard rate (including copy shop products) £2.50

PDF patterns FREE

FREE over £50.00

 

Europe and Republic of Ireland

Standard rate (including copy shop products) £6.50

PDF patterns FREE

FREE over £100.00

If your country has import taxes, customs charges or border fees, these are the responsibility of the customer to pay.

 

North America, Canada, Australia and New Zealand

Standard rate (including copy shop products) £12.50

PDF patterns FREE

FREE over £150.00

If your country has import taxes, customs charges or border fees, these are the responsibility of the customer to pay.

 

REST OF WORLD

Standard rate (including copy shop products) £15.00

PDF patterns FREE

FREE over £150.00

If your country has import taxes, customs charges or border fees, these are the responsibility of the customer to pay.

 

Please note that unfortunately our delivery company cannot send orders to PO Boxes or Packstations because the rate of return is so high, please use an alternative address.

If your country has import taxes, customs charges or border fees, these are the responsibility of the customer to pay.

All details of our returns policy can be found in our Terms of Service. Please contact us [email protected] BEFORE returning any items.

Note on PDF patterns: please remember that due to the nature of instant digital PDF downloads, if you have started to download the pattern (e.g. by clicking on the link), the right to return is limited even if you haven’t opened the downloaded files. Full details can be found in our Terms of Service.

 


 

Need help?

Please read our Terms of Service. If you can’t find the answer to your question or you are having problems with your order please email us [email protected]

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