Delivery and Returns

NEXT WORKING DAY DISPATCH ON ORDERS AND FREE UK DELIVERY OVER £50. WE SHIP WORLDWIDE!

NEXT WORKING DAY DISPATCH ON ORDERS AND FREE UK DELIVERY OVER £50! WE SHIP WORLDWIDE!


CORONAVIRUS UPDATE August 2020:

We are safely dispatching orders next working day and delivery times have largely returned to normal (for more details please see below). Please note that in some areas there are local delays to delivery services and we appreciate your patience.

We hope you stay safe and well during this difficult time and thank you for your ongoing support!


CHRISTMAS DELIVERY DATES 2020

These are the Royal Mail recommended last dates for ordering paper patterns or copy shop patterns from us to ensure delivery before Christmas. Please note that in some areas there are local delays to delivery services due to the continuing Coronavirus pandemic so we recommend you place your orders as soon as possible to avoid disappointment. Digital PDF patterns will continue to be available immediately.

UK – 16th December

Western Europe – 12th November

Eastern Europe, Cyprus, Greece, Iceland, Malta and Turkey – 29th October

Canada and USA – 29th October

Middle and Far East, Hong Kong, Singapore, South Africa – 8th October

Rest of World – 1st October

 


DELIVERY

ORDER: PAPER SEWING PATTERNS

We aim to dispatch orders the next working day. Orders received after 11am on Fridays will not be dispatched until the following Monday. We post orders using Royal Mail first class to UK customers and Royal Mail Airmail to overseas customers. UK customers will typically receive their orders in 2-3 working days, European customers 5-10 working days and the rest of the world 7-12 working days. Deliveries may take longer to arrive during busy periods, such as Christmas and Bank Holidays and we appreciate your patience.

Please note that unfortunately our delivery company cannot send orders to PO Boxes or Packstations, please use an alternative address.

ORDER: DIGITAL PDF SEWING PATTERNS

Once you have completed your order, you will see your order details on the screen and links to download the PDF pattern files. You can also download your digital PDF patterns from the ‘downloads’ section of the website in My Account. Please note that this link can be used ten times, so please download all your digital PDF sewing files and save them somewhere safe on your device. The link sent out in your email expires after a year, so please download your files as soon as possible. If you cannot find the email with your digital PDF sewing pattern order, please check your junk or spam folder.

Open your digital PDF sewing patterns using software such as Adobe Reader, which can be downloaded for free here. You can print your digital PDF sewing pattern at home using your printer. For help on how to do this, find out more about printing digital PDF sewing patterns here. Remember to set your printer scale settings to 100% and measure the scale box before cutting into your fabrics!

ORDER: PDF PATTERN + PRINTED A0 COPY SHOP (75gsm paper)

You receive a PDF sewing pattern immediately (as described above in the ‘Digital PDF sewing patterns’ section) plus the large scale A0 sheet version of the pattern is printed out by us and posted to you next working day (as described above in the ‘Paper sewing patterns’ section). Find out more here about What is Copy Shop?

PACKAGING

Our sewing patterns are sent out in corrugated envelopes for maximum protection. The envelopes are made from FSC certified and climate-neutral materials and these envelopes are also fully recyclable.


SHIPPING

UK and Northern Ireland ONLY

Standard rate (including copy shop products) £2.50

PDF patterns FREE

FREE over £50.00

 

Europe and Republic of Ireland

Standard rate £7.50 (£6.50 for orders which only contain copy shop products)

PDF patterns FREE

FREE over £100.00

 

North America, Canada, Australia and New Zealand

Standard rate £15.00 (£10.50 for orders which only contain copy shop products)

PDF patterns FREE

FREE over £150.00

 

REST OF WORLD

Standard rate £17.50 (£15.00 for orders which only contain copy shop products)

PDF patterns FREE

FREE over £175.00

 

Please note that unfortunately our delivery company cannot send orders to PO Boxes or Packstations because the rate of return is so high, please use an alternative address.

If your country has import taxes, customs charges or border fees, these are the responsibility of the customer to pay.

All details of our returns policy can be found in our Terms of Service. Please contact us hello@thefoldline.com BEFORE returning any items.

Note on PDF patterns: please remember that due to the nature of instant digital PDF downloads, if you have started to download the pattern (e.g. by clicking on the link), the right to return is limited even if you haven’t opened the downloaded files. Full details can be found in our Terms of Service.

 


 

Need help?

Please read our Terms of Service. If you can’t find the answer to your question or you are having problems with your order please email us hello@thefoldline.com

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