Tribe Patterns – Deliveries, Returns & Terms

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All patterns, booklets, illustrations, photos, text, layout and illustrations are copyright of The Fold Line. The sewing pattern and booklet were created by The Fold Line. The sewing pattern and booklet are printed in the UK. For personal home use only. No part of the booklet or sewing pattern may be reproduced, sold or given away for free. Items made from this pattern may not be sold.


Postal orders:

We hope to send out your order within two working days. We send them via Royal Mail first class, so you should have the pattern in your hands within four days.  Sometimes this can take longer so please be patient but if you haven’t got your order within a week please email patterns@thefoldline.com and we will sort it out for you. If you need your printed pattern in a rush email us and we can send it a bit faster!

Please note – if you are ordering with PayPal, please check the address because it automatically selects the saved address on your PayPal account.

Postage costs:

Flat rate £3.30 in the UK for printed patterns. We also ship internationally, please see individual postage costs for this.


Digital Downloads:

These come straight to your email inbox at the speed of light and are ready for you to get sewing straight away. If your download hasn’t come straight through please check the junk folder in your email. Hotmail accounts in particular have really strong spam filters so have a good look around!

Once you have paid for your pattern you will get an email containing the links to your patterns and digital instruction booklet. You have three opportunities to download the pattern before the link expires so make sure you save it to a safe place. If you get a message saying the link has expired then you have used up your downloads. Have a look in your download folder on your computer and hopefully you can find it.

If you are still having problems please email patterns@thefoldline.com and we can look into it for you.

Printing your digital download:

A vital part of the digital download process is the printing. When printing please make sure that the printer settings don’t alter the size of your pattern. Ensure that the scale is set to 100%. For lots of tips on how to print and use PDF patterns read our tutorial here.


Method of payment

Once you’ve clicked on the Buy button you will be taken to a secure payment page where you can purchase the pattern using a debit/credit card or Paypal. Please note you do not need a Paypal account to purchase the pattern.


Returning a printed pattern:

We hope that you are happy with your pattern but if you aren’t for any reason please send us an email to patterns@thefoldline.com. Please note we cannot refund you for a product unless it’s faulty or damaged. If you do need to send a pattern back to us this needs to be returned within 14 days of purchasing and you must obtain proof of postage.

We cannot be held responsible to any products lost in transit being sent back to us.


Returning a PDF Pattern:

If you decide that the pattern is not for you then we can offer you a refund within 7 calendar days of purchasing. This is only valid if you haven’t downloaded you order. Once a pattern has been downloaded a refund is no longer possible.


Questions

If you have any questions about Tribe patterns please email patterns@thefoldline.com and we will do our best to help you.